Frequently Asked Questions
This page contains some of the most frequently asked questions we receive. If you can't find the answer to your query here, don't hesitate to get in touch with LeGassick Jewellers Gold Coast via phone or email, we're more than happy to assist.
Orders & sizing
Can I order through your website?
Absolutely! You can purchase any LeGassick jewellery piece using our secure checkout process.
What if I need help placing an order?
If you have any questions or would like assistance with placing your order, please send us an email so we can get in touch to provide assistance. Alternatively, please call us directly at 07 5538 5611 and one of our LeGassick executives will help you over the phone.
How do I know if an item is in stock?
All items advertised on our LeGassick website are available to purchase. When shopping with LeGassick we understand that sometimes you need a piece sooner rather than later! If you are wanting to ensure a piece is available for immediate delivery or collection, we recommend you contact us directly so we can assist you with your chosen LeGassick piece.
Can I custom design an engagement ring?
Definitely! Custom designing an engagement ring is a great way to create a ring that is perfect for you! Our onsite Master Jewellers can discuss with you directly your ideas to help create you dream piece. If you are interested in a custom design, please contact us directly.
What if I have a question about my order, want to change it, or need to cancel it?
For questions about your order, please send an email to email@example.com. We will get in contact with you to discuss any questions you have.
How do I find out my ring size?
The best way to work out your finger size is to come into one of our LeGassick stores so we can measure your finger. If you are wanting to buy a ring as a surprise, or you are not able to come into one of our stores, please use our LeGassick Ring Size Guide.
What if my ring cannot be resized?
Some rings may not be able to be resized due to the design style. If your LeGassick ring is unable to be resized, we will work with you to re-make your ring in the finger size required at no extra charge (terms and conditions apply). This process can take up to 4 weeks. LeGassick will discuss with you directly the process, keep you informed with updates and ensure your ring is back where it belongs as quickly as possible.
Can you engrave my ring?
Engraving is a service that can be done by special request only. If you wish for your LeGassick piece to be engraved, please leave a note in the “special instructions” box when placing your order. One of our team will be in contact with you to discuss any engraving required and possible associated charges.
What if I need to resize my ring after purchasing?
We will resize your ring at no charge to ensure the fit is correct.
The complimentary resize is within the first 30 days of purchase, and not after the ring has been worn for a period of time. This applies to any ring purchased online through our LeGassick website.
At some times throughout the year, LeGassick may run a promotion (either in store or online) and resize fees may apply. This will be discussed at the time of purchase. Any resize charge will be done at the discretion of LeGassick and disclosed at the time of sale.
I saw a ring on your website… can I try it on?
We understand how important it is for our customers to see and feel jewellery – in particular when shopping for an engagement ring.
Here at LeGassick, we offer free shipping on all orders, with no minimum purchase. In fact, we are confident that you’ll be so impressed by our quality of our pieces that we offer a money back guarantee on any piece ordered directly through our website! We want you to love your LeGassick piece! If you are not satisfied with your order, please contact us within 14 days of receiving your piece. We will work with you to adjust or replace your piece to ensure you love it! If we are unable to achieve this, we will refund your money.
The LeGassick Diamond
What is the difference between a LeGassick diamond and other diamonds?
For many years, one of the secrets of the LeGassick family is how to always find the brightest and whitest diamonds... and that secret is to always have the diamond in front of us, hand selecting a stone and always looking at the diamond first. LeGassick want the best diamonds! LeGassick look for white diamonds, and diamonds with no visible inclusions/marks to the naked eye. We also look for diamonds cut to the best proportions. LeGassick will judge a diamond by its brilliance, its fire and performance, and to do this we look at every individual stone to ensure any diamond that qualifies to become a LeGassick diamond has fire, brilliant and scintillation. We will look at any accompanying paperwork and certificates, but we don't rely on this information in making a decision for a diamond is to become a LeGassick diamond.
I have found cheaper diamond jeweller elsewhere? Why?
There are many diamond brands and generic diamonds that are offered at various price points. Therefore, it is even more important that you understand the true quality and value of your diamond and how that affects the price.
Ethical guidelines of evaluation require that each individual diamond be graded the same way all over the world when it comes to colour, clarity and carat weight. These are all rarity factors that affect the price of any diamond; however, the last piece of the puzzle, cut, affects the final value by as much as 50%.
Many diamonds are cut poorly to save on production costs or time – resulting in diamonds that can look smaller than they actually are and sparkle less. LeGassick wants to ensure that every LeGassick diamond is white, visually clean and cut to some of the best proportions from around the world. We also carry Hearts On Fire, the world's most perfectly cut diamond, to ensure that we can offer our clients a perfectly cut diamond. Our diamonds are the best of the best, all to ensure, a LeGassick diamond is a whiter, brighter, more beautiful diamond.
What size diamond (how big) can I get in my LeGassick diamond ring?
All LeGassick diamond and engagement rings are available in a wide variety of diamond sizes, many starting from 0.30ct and ranging as high as 2.00ct and over. Online at legassick.diamonds, most carat weights displayed stop around 1.00ct; however, if you are interested in a larger size center diamond, please contact us so we can help you find your perfect diamond.
Why is my diamond bigger than what I purchased?
All LeGassick diamonds are individually cut and sourced so naturally no two diamonds will be the same. To guide you in finding your perfect diamond, we have listed an entry diamond weight. The exact diamond you may receive may weigh a little more than what has been described, e.g., you may receive a 0.52ct instead of 0.50ct. This will not affect or change the price you pay.
Are your diamonds ethically sourced?
LeGassick only works with vendors and purchases diamonds from countries that adhere to the Kimberley Process. Introduced by the United Nations in 2003, the Kimberley Process is an international, cooperative diamond monitoring system designed to eliminate the flow of conflict diamonds, or “blood diamonds,” and thus prevent diamond sales from financing violent movements that occurred in the 1990s. The 75 member countries that participate in the Kimberley Process agree to trade strictly within the organisation and require that all rough diamond imports be accompanied by documentation issued by the originating foreign participant. Should you have any further questions about diamond sourcing, please send us your enquiry.
At LeGassick, we look to select diamonds independently graded by the worlds best international grading companies to give you peace of mind and assurance you are getting ethically sourced diamonds of the best quality.
We have carefully curated a selection of diamonds designed to cater for every preference, budget and personal choice. No matter which diamond you choose, you can be assured that it has passed our stringent tests to reflect the name of a LeGassick diamond.
LeGassick Classic Diamond
Our classic diamond collection feature diamonds that have been hand selected by our certified diamond graders. These diamonds are selected based around the following criteria:
• White diamonds, “near colourless” to “colourless” grading
• Any inclusions are difficult to see with the naked eye.
• They have been selected for their natural beauty, sparkle and light dispersion and brilliance.
The LeGassick Classic Diamond Collection will be accompanied with a LeGassick appraisal certificate for insurance purposes.
LeGassick Signature Diamond
Our Signature Diamond collection feature diamonds hand selected by our certified diamond graders. These diamonds are selected based around the following criteria:
• White diamonds, with a “near colourless” to “colourless” diamond grade.
• Any inclusions, are very difficult to see with the naked eye and are dispersed towards the outside of the diamond so they do not interfere with the natural play of light.
• LeGassick Signature Diamonds will be cut to some of the best standards from around the world, graded by state of the art technology, using Sarin Diavision technology.
• Selected for their natural beauty, sparkle, light dispersion and brilliance.
We provide an independently graded LeGassick Signature Diamond Certificate to accompany the diamond for piece of mind and assurance, as well as a LeGassick Appraisal certificate for insurance purposes.
GIA Certified Diamonds
Our GIA certified diamond collection feature diamonds hand selected by our certified diamond graders, accompanied with the worlds most recognised diamond Grading certificate from the Gemmological Institute of America. GIA certified diamonds are selected based around the following criteria:
• White diamonds, always graded in the Top 4 colour grades
• Any inclusions, are very difficult to see with the naked eye and are dispersed towards the outside of the diamond so they do not interfere with the play of light.
• GIA certified diamonds will have a triple excellent cut grading, to ensure the cut, polish and symmetry is at the highest possible standards so they perform to their maximum brilliance.
We provide the original GIA certification along with a LeGassick appraisal certificate for insurance purposes.
LeGassick Certified Diamonds
Our LeGassick Certified Diamonds are our premium collection of diamonds, rated by the GIA as the worlds whitest and brightest, hand selected by our certified diamond graders. These diamonds are selected based around the following criteria:
• All are GIA certified diamonds
• All have been laser inscribed on the girdle “LeGassick Certified diamond” for your security and peace of mind
• LeGassick Certified diamonds are the whitest diamonds on earth with a “D” colour grade
• Any inclusions are very difficult to see with the naked eye and are dispersed towards the outside of the diamond so they do not interfere with the play of light.
• They will have a triple excellent cut grading, to ensure the cut, polish and symmetry is at the highest possible standards so they perform to their maximum brilliance.
Our premium collection of diamonds, all come with unique LeGassick Certified GIA certification, 12 month worldwide insurance cover and a LeGassick appraisal certificate.
Responsible Sourcing Standards
The Kimberley Process is an international, cooperative diamond monitoring system designed to eliminate the flow of conflict diamonds, or “blood diamonds.” The 75 member countries that participate in the Kimberley Process agree to trade strictly within the organisation and require that all rough diamond imports be accompanied by documentation issued by the originating foreign participant.
LeGassick only works with vendors and purchases diamonds from countries that adhere to the Kimberley Process.
Warranty or Consumer Guarantee Returns
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to major failure.
Where applicable, we will meet our obligation to provide a remedy under the Australian Consumer Law. Full details of your consumer rights may be found at www.consumerlaw.gov.au.
Any defects in material and/or workmanship that become evident will be remedied by LeGassick. The form of remedy will be a repair, replacement or refund depending on whether the defect is a major or minor failure. LeGassick reserve the right to have the final decision on the defect assessment as well as the form of remedy.
In order to claim a remedy the items must be returned for assessment and accompanied by the original purchase receipt or other acceptable proof of purchase.
The LeGassick Guarantee does not cover loss or damage caused by:
- Damage due to ordinary wear and tear;
- Misuse, accident, alteration, substitution or abuse;
- Repairs or alterations performed by someone other than LeGassick;
- Theft, disappearance or loss (including loss of gem stones).
Again LeGassick reserves the right to judge and determine whether the jewellery has been subject to any of the above mentioned exclusions.
White gold and some silver jewellery is rhodium plated to enhance its appearance. This plating is not permanent and can wear off during normal wear and tear, therefore any wear and tear of rhodium plating is excluded from our Guarantee.
Change of mind policy
Items purchased from LeGassick’s online store may be returned within 14 days of the date of purchase to a LeGassick showroom, or to our head office for a full refund, exchange or a LeGassick gift card of equivalent value. Any refunds will be processed to the same credit card used to purchase the merchandise.
Merchandise must be in “as new” and saleable condition and accompanied by the original sales receipt and original packaging including guarantees and appraisals.
We will not refund or reimburse any costs incurred by you to return the items to us, including any shipping or insurance charges, unless the item is faulty. Any refunds will be processed to the credit card used payment method made for the original purchase and will be processed within two weeks.
The following items are ineligible under our Change of Mind Policy:
Any and all Sale items. All “sale item” sales, are full and final.
Earrings, resized rings (whether resized as part of the purchase or after purchase), engraved items or made to order items. In the interest of health and safety, customised merchandise, special orders, pierced earrings and body jewellery are not eligible for return for change of mind.
Merchandise with a purchase price of over $1000 will be forwarded to our Head Office for assessment before a refund, exchange or Gift Card can be offered, which may take up to 10 working days for assessment. You will be notified via email once this has been processed.
LeGassick will not refund or reimburse any costs incurred by you to return the items to us, including any shipping or insurance charges, unless the item is faulty.
We want you to love your LeGassick piece. If you are unhappy with the colour, size, fit, or some other reason, please contact us as we may be able to exchange within 30 days for something you will love.
Damaged and Used Items
Returned pieces must be undamaged and in new and unused condition. Items showing signs of wear or alteration by a jeweller (with the exception of LeGassick) will not be accepted.
Please note - we recommend any item being returned to LeGassick be sent Express post or with a registered Courier, and be accompanied by a tracking number. This is to be done at the senders cost. Any item returned to LeGassick is the responsibility of the sender until LeGassick receive the item to be returned.
All sale items sold are final. Sale items cannot be returned for refund or exchange, and any alterations may incur additional charges, including resizing. Please ask for more details at the time of purchase.
Long Term Care & Insurance
Do you clean jewellery purchased through your website?
Definitely! As part of the LeGassick Protection Package, you are entitled to lifetime access to our onsite workshops to maintain and care for your LeGassick piece, including complimentary cleaning. This is done onsite in any of our LeGassick store locations by a qualified Master Jeweller. We aim to have this service complimented anywhere from 1 hour to 2 days.
How often should I get my piece cleaned?
We recommend any jewellery piece is cleaned and inspected by a qualified Jeweller at least once a year.
Why does my white gold jewellery have a yellow tinge after a few years of wear?
White gold is essentially an alloy of pure gold, so naturally this can have a yellow tinge. All white gold jewellery is rhodium plated to give a beautiful, ultra white colour. As rhodium plating is a coating that is plated on white gold, it can wear off over time and will need to be re-applied to maintain white gold's beautiful ultra white, reflective colour. Any white gold jewellery piece purchased from LeGassick comes with complimentary rhodium plating for the life of the piece.
Do you provide insurance appraisals?
Yes! Every LeGassick piece purchased over the value over $2,000 will be accompanied with a full jewellery appraisal certificate. This will be emailed to the client via the nominated email address at the time of shipping. Jewellery appraisals for any pieces under $2,000 can be done by special request.
Should I insure my LeGassick jewellery?
Insuring your LeGassick diamond jewellery is a great idea! If your piece is ever lost, stolen or damaged, knowing your piece is insured gives you piece of mind that you are protected.
Can LeGassick insure my jewellery piece?
LeGassick can recommend Q-Report to insure your beloved LeGassick piece. Q-Report was first developed because of the problems people experience with jewellery insurance. It is a personalised, exquisitely bound report that describes your engagement ring, diamond ring time piece or indeed any fine diamond jewellery in great detail.
A Q-Report Jewellery Insurance Policy provides:
12 months worldwide cover
Immediate cover before your piece leaves your Q Certified Jeweller
An agreed value policy (Q-Classic Policy)
The guarantee that you can always return to your Q Certified Jeweller in the case of a claim.
Annual re-valuation of your jewellery at no additional charge
An insurance policy backed by a world-leading insurer: Chubb
LeGassick can help you organise a quote to insure your LeGassick piece through Q-Report. Please contact us so we can assist you. Alternatively, you can visit Q-Report's website direct to find out more information: www.qreport.com.au
Is there a charge for shipping my item?
No! Any item purchased through our LeGassick website will be shipped to any address within Australia at no extra charge.
Do you ship internationally?
We can organise to ship a piece to any physical address in the world. Please contact us directly to discuss international shipping and any associated charges.
Is my package insured? Is it safe for my piece to be shipped?
Yes! We will ensure every piece shipped is covered to give you piece of mind should anything happen during the delivery process. All purchases will require a signature on delivery.
Do you ship to a PO Box address?
For security and protection, we are unable to ship to a PO BOX address. We do require a physical address for shipment.
How long will delivery take?
Providing the piece you are purchasing is available, and we don't have to order it in, then delivery should take anywhere from 2-7 business days once dispatched. While LeGassick will take every measure possible to ensure you receive your delivery in a short timeframe, we are unable to take responsibility for timeframes or late deliveries made through third parties we use for shipping.
What happens if I need an item asap?
LeGassick will assist you in any way within our means to get a piece to you when required. If you have a piece needed by a specific date, please let us know so we can do everything in our power to ensure we make this date for you. We also have click and collect if you need a piece immediately.
What happens if I’m not home when my package is delivered?
If no one is home when your LeGassick piece, you will receive a notice card for collection. This will have special instructions on how and where to collect your delivery. We recommend you collect your delivery as soon as possible to avoid the courier/shipment being returned to us. Any returned item made to LeGassick for non-collection will incur a shipment fee should this need to be shipped again.
In what packaging will be my items be sent?
Any piece purchased through our LeGassick website will be boxed in our signature LeGassick packaging. This will then be placed in an unmarked post box or post bag for shipping.
Can I ship to an address that is different to my billing address?
Yes! Please complete the details required in the shipping section in order for us to send to the recipient.
My order is for a surprise gift. Can you help organise this?
LeGassick will do everything in our power to ensure your surprise remains a surprise. Please be aware, there may be some circumstances beyond our control that may inhibit this. To ensure your surprise purchase remains a surprise, please indicate to us that this is a gift so our team is aware!
Can I buy a LeGassick jewellery piece online and collect in store?
Absolutely! LeGassick offers our very own click and collect service! We want to provide you the opportunity to shop from the comfort of your own home, and come into store to view and collect your very own LeGassick jewellery piece. We want to give you piece of mind to view any piece you buy before your take hime your very special LeGassick piece.
If your LeGassick piece is in stock at the time of us receiving your order, this may be available to collect at your preferred LeGassick store within 24 hours.
To take advantage of our click and collect service, please select follow the prompts to buy your chosen LeGassick piece. Once your cart has loaded with the details, you will be able to select 'Pick up' in your store of choice. We will notify you via email when your piece is ready to collect.
Privacy & Security
Is shopping online with LeGassick secure?
Absolutely! LeGassick ensures that every single purchase is safe and secure. Our online ordering system is the industry standard for encryption technology – to protect your online order information. SSL encrypts all information including your credit card and all personal information passed from you to legassick.diamonds. Encryption provides you with security and peace of mind when your browser and local network supports the use of encrypted data transmissions.
What types of payment do you accept?
We accept all major credit cards (Visa, Mastercard, American Express).
We also accept Direct Debit bank transfers.
Will my personal information be shared with third parties?
No! We will keep any information provided 100% private and confidential.
Can I pay with two different forms of payment?
Do you offer lay-by?
Yes we do!
We can offer you lay-by through our retail store. If you would like to lay-by an item, please email us directly or call our sales team on 07 5538 5611 so we can assist you over the phone.
What are your in-store lay-by terms and conditions?
Our Lay-by is for a maximum term of three months, from the date of deposit, requiring fortnightly payments to pay the balance. The minimum deposit to secure a piece on lay-by is 25% of the purchase price. LeGassick will hold the product while all monies owed are being paid of the 3 month period. If a lay-by is cancelled after 7 days of the initial deposit, this will incur a termination/restocking/cancellation fee of 25% of the purchase price. If a lay-by is cancelled at any time and these terms and conditions have not been complied with, or cancelled because of failure to comply with these conditions, lay-by penalties will apply and any remaining monies will be issued as a store credit only. Any and all lay-bys that fail to comply with our terms and conditions may be cancelled at LeGassick discretion, with cancellation/termination/restocking fees to apply.
Do you offer any finance options?
Absolutely! LeGassick is pleased to offer Humm as a finance option. Humm offers an interest free payment plan in order to help you purchase your piece. If you are interested in Humm, please call us on 07 5538 5611 and speak to one of our staff for more information. Alternatively, you can look up Humm on their website: shophumm.com.au
Do you sell gift cards?
Yes! Not sure what to buy as a gift? A LeGassick Gift Card is the perfect solution! And most important, LeGassick gift cards are easy to buy and use!
How do I purchase a gift card?
LeGassick gift cards can be purchased online or through any LeGassick store. If you are wanting a LeGassick Gift Card for an amount not listed on our website, please contact us direct so we can process this for you.
Are there any terms and conditions with buying a LeGassick gift card?
A LeGassick Gift Card has an expiry date of 12 months from the date of issue, after which it will be invalid and any remaining balance will become the property of LeGassick.
A LeGassick Gift Card cannot be exchanged for cash or refunded, or used to buy another LeGassick Gift Card.
A LeGassick Gift Card can be redeemed in all LeGassick stores. If you are wanting to use a LeGassick Gift Card for an online purchase please contact us so we can help you process this.
No change or refunds can be given from any unused balances from a LeGassick Gift Card, but the balance may be applied to future purchases and used as a store credit. If your purchase exceeds the balance on the Gift Card, you must pay the excess using another payment method.
Goods purchased using a LeGassick Gift Card are subject to our exchange or returns policy. Where you are eligible for a refund, to the extent that you paid for goods using a Gift Card, you will be refunded by way of a new LeGassick Gift Card.
If you have a query about the use of a LeGassick Gift Card or what balance may be owing, please contact us directly.