Terms & Conditions
This part of our website is important and sets out all the information you will need to use our website and to buy products online. Please read this information carefully before using our website. Please note that this information may change from time to time so please ensure that you check this information before using the website or placing an order through our online shop.
Company Information
We operate the website legassick.diamonds
We are LeGassick, a company registered in Australia under ABN 87626512034. Our postal address is PO Box 1370, Oxenford, Queensland, 4210, Australia.
If you want to contact us for any reason, please email online@legassick.com.au or contact us by post at our postal address set out above.
Privacy Policy
Your privacy is very important to us and we will always act to protect your information. Our Privacy Policy tells you how we hold and use your personal information. We use cookies on our site so please read our Cookies Policy for further information. You will need to agree to us setting cookies in order to use our site properly and by using our site, you agree to us using and holding your personal information in accordance with our Privacy Policy. View the full details of our Privacy Policy. Please note that by agreeing to these terms and conditions you will be deemed also to have read, understood and agreed to our Privacy Policy in its entirety.
Website Terms of Use
These Terms of Use and any information or policies referred to in these Terms of Use sets out the terms on which you may make use of our website legassick.diamonds ("our site"), whether as a guest or as a registered user.
We may change these Terms of Use at any time by amending this page. You should check this page from time to time to take notice of any changes we have made, as they are binding on you.
Please read these Terms of Use carefully before you start to use the site. If you use the site, you indicate to us that you accept these Terms of Use and that you agree to comply by them. If you do not agree to these Terms of Use, please do not use our site.
You may only use this website for lawful purposes and will not use it in a way that violates the rights of any third party. You recognise and agree that the content contained within this website is only intended for your own personal, non-commercial use and you may only download, print or use content for this purpose. Unless you have prior consent you must not copy, reproduce, modify, distribute, imitate, publish, commercially exploit or link to or deep-link into this website.
If you're a corporate customer and would like to use any content, photography or logos contained within this site for corporate purposes please contact online@legassick.com.au
TERMS AND CONDITIONS OF SALE
Our Terms and Conditions of Sale set out the terms and conditions which apply to the sale of products on this site. You will need to agree to these Terms and Conditions of Sale in order to shop from our site. Please read them carefully.
We may change these Terms and Conditions of Sale at any time by amending this page. You should check this page prior to ordering anything from our site to take notice of any changes we have made, as they are binding on you.
Online Shopping
When placing information onto our website, we will take reasonable care in ensuring that all details, prices, product images and descriptions displayed are correct at the time. While we have made every attempt to show textures, appearances and colours of our products as accurately as possible, what you see will vary depending on your monitor and computer equipment. Whilst we have made every endeavour to describe and photograph live stock pieces, there may be some minor differences in the product you receive. If you're unhappy with your purchase, please review our Returns Policy.
Product Availability
We will use our best endeavours to ensure products ordered are available for delivery in timely manner, and in most cases will notify you directly for estimated delivery times. There may be times delivery timeframes may be longer than first expected. In such cases we will notify you directly to work a resolution. If a resolution cannot be found, we will refund in full the price paid.
Orders
All orders are subject to availability and acceptance.
When placing an order you confirm to us that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the products you have ordered.
Pricing
Prices shown on the website are in AUD and are inclusive of GST at the applicable rate. The AUD price of a product displayed on the website at the time the order is accepted and will be honoured, except in cases of obvious error. Once an order is placed and processed, and an error in pricing found, LeGassick will contact you to directly to resolve. By entering, using and purchasing from our website, you agree that LeGassick does have the discretion to correct any discrepancies that occur due to an error.
Product prices and delivery charges may be changed at any time.
Purchasing
All orders placed will be processed within 1-2 business day of being received by LeGassick. Providing the goods are in stock and available for dispatch, we will organise shipping to the details provided on the order. Please allow 2-7 working days thereafter for the delivery of your goods; delivery timeframe vary depending on delivery location, courier, etc..
Payment
Payments for online shopping can be made by Credit Card or Electronic Funds Transfer. We accept payment from the card issuers listed on the site. We will charge your credit account shortly after your order has been confirmed.
You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to LeGassick, we will not be liable for any delay or non-delivery.
Acceptance of payment may be dependent on the card issuer who may require security information to be entered or validation checks to be carried out as part of their secure payment system. If payment is not accepted, you will be notified of this.
Our online ordering system is the industry standard for encryption technology – to protect your online order information. SSL encrypts all information including your credit card and all personal information passed from you to legassick.diamonds. Encryption provides you with security and peace of mind when your browser and local network supports the use of encrypted data transmissions.
We will take all reasonable care to keep the details of your order and payment secure, but we cannot or will not be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing, or ordering from the website unless that access was made possible by our negligence.
Delivery
Please note that we aim to dispatch all available orders within 2-5 workings days. Estimated delivery times are to be used as a guide only and commence from the date of dispatch.
We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. It is the responsibility of the purchaser to ensure the goods can be signed for on delivery. We will not leave goods unattended. If you are not present to sign for the goods a post/calling card will be left in order for you to collect the goods from your local post office or depot. If delivery is not rearranged or your parcel collected it will be returned to us. Please contact us to arrange redelivery in these circumstances. You may be responsible for additional delivery charges on any redelivery.
If you have specified a recipient who is not you, for delivery purposes then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by LeGassick and transfer of responsibility in the same way.
Delivery times are estimates only. We will try hard to meet our delivery times but are not responsible for any delayed or unsuccessful deliveries. Sometimes orders may take longer to fulfil and certain services may be removed during our seasonal sales, periods of promotional activity or due to circumstances beyond our control, such as adverse weather. If your delivery does not arrive when expected, please contact us directly.
Returns & Refunds
Items purchased from LeGassick’s online store may be returned within 14 days of the date of purchase to a LeGassick showroom, or to our head office for a full refund, exchange or a LeGassick gift card of equivalent value. Any refunds will be processed to the same credit card used to purchase the merchandise.
Merchandise must be in “as new” and saleable condition and accompanied by the original sales receipt and original packaging including guarantees and appraisals.
We will not refund or reimburse any costs incurred by you to return the items to us, including any shipping or insurance charges, unless the item is faulty. Any refunds will be processed to the credit card used payment method made for the original purchase.
The following items are ineligible under our Change of Mind Policy:
Any and all Sale items. All “sale item” sales, are full and final.
Earrings, resized rings (whether resized as part of the purchase or after purchase), engraved items or made to order items. In the interest of health and safety, customised merchandise, special orders, pierced earrings and body jewellery are not eligible for return for change of mind.
Merchandise with a purchase price of over $1000 will be forwarded to our Head Office for assessment before a refund, exchange or Gift Card can be offered, which may take up to 10 working days for assessment. You will be notified via email once this has been processed.
LeGassick will not refund or reimburse any costs incurred by you to return the items to us, including any shipping or insurance charges, unless the item is faulty.
Returning Your Purchase
We recommend that items are returned to us via courier or registered Australia Post to ensure that they are protected and insured during transit.
- Contact us at online@legassick.com.au. Following this you will be emailed with further details to process your return.
- Place any documents requested, together with proof of purchase, any original certificates/paperwork accompanying the goods together with the goods in their original packaging. Return to LeGassick with tracking (at your cost):
PO Box 1370, Oxenford QLD 4210
- You will be notified by email once your return has been received and processed.
- Unidentified returns may be returned to the sender therefore, please ensure all details are clear and concise.
If you have any questions please drop us a line at online@legassick.com.au.
Exchanges
Please note exchanges are subject to stock availability. The item(s) you exchange must be equal or greater in value. The customer will be responsible for all shipping and handling charges in returning an item to LeGassick.
Faulty Goods
Please note items that are damaged as a result of normal wear and tear are not considered to be faulty.
Where possible, we will offer to repair faulty items within 14 days of delivery. If the issue is not repairable or the same product is not available, you are entitled to a full refund in the original tender.
Colours
We have made every effort to display as accurately as possible the colours of our products that appear on LeGassick. However, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.
Promotions/Competitions
We run a variety of promotions and competitions throughout the year, each with their own separate terms and conditions of entry. Please carefully read these terms and conditions of entry before entering or participating in a competition or promotion as they may be different to our normal terms and conditions.
Changing these Terms and Conditions of Sale
We may change these Terms and Conditions of Sale and any of our policies from time to time. You will be subject to the policies and Terms and Conditions of Sale in force at the time that you order products from us, unless any change to those policies or these Terms and Conditions of Sale is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these Terms and Conditions of Sale before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the Terms and Conditions of Sale, unless you notify us to the contrary within seven working days of receipt by you of the products).
Comments, Feedback and Other
We're always happy to hear from you and welcome your comments, suggestions or feedback. Please drop us a line at online@legassick.com.au.