LeGassick Shipping Information.

FREE SHIPPING & INSURANCE

LeGassick provides free standard shipping and insurance for all online purchases.

Delivery To Your Door

  • LeGassick will send your purchases Australia-wide at no additional charge, using Australia Post. International shipping is not currently available.
  • Please ensure the shipping address is correct as we are unable to redirect orders once they are in transit. Incomplete or incorrect address may result in shipping and delivery delays.
  • Before we can dispatch you order, we may need to confirm payment or credit card details with your card issuer. We will do our best to keep delays to a minimum.
  • Please allow 7-10 working days for orders confirmed with payment in full to be shipped. Please note that shipping may take longer during sales or key retail periods (eg. Christmas). We will do our best to keep delays to a minimum.
  • If you have purchased PRIORITY SHIPPING at an additional fee of $20 per order, LeGassick will prepare these orders before those without Priority Shipping and will send them via Australia Post Express Post for next day delivery. Conditions and area restrictions may apply as advised by Australia Post.
  • LeGassick uses Australia Post to ship orders which provides insurance and tracking of packages. Please note that insurance covers the package during the time it is in transit, until delivered.
  • All orders will require a signature as acceptance of receiving the package at which point, responsibility for the package is passed to the signatory. If your order is bought as a gift, then you accept that evidence of a signature at the delivery address is evidence of delivery, fulfilment of shipping by LeGassick and transfer of responsibility.
  • If the package recipient is not available to sign for the package at the time of delivery, then Australia Post may leave an "article awaiting" card. The card will advise the next steps required to collect your package from Australia Post. Please note that your package will not be left with persons under the age of 18 years and proof of age may be required.
  • LeGassick cannot guarantee or provide a day, date or time of delivery, nor can Australia Post drivers "call on approach". Orders placed with PRIORITY SHIPPING (attracts a $20 fee) will be sent the same day where possible. Orders with Priority Shipping must be placed and received by LeGassick with payment in full, no later than 2pm, Monday to Friday (excluding Public Holidays) in order to be sent by Australia Post Express Post for next day delivery. LeGassick cannot guarantee next day delivery as governed by Australia Post. Conditions and area restrictions may apply as advised by Australia Post.
  • Each order can only be sent to one delivery address. If you require items to be sent to more than one delivery address, please place and pay for separate orders.

Click & Collect

  • LeGassick Online offers you the option to PAY FULL AMOUNT ONLINE and then to have your order shipped to a nominated address or you can collect your order at your preferred LeGassick store. Please allow 7-10 working days for orders to be processed and ready for in-store collection.
  • Alternatively, you can choose to PAY 25% DEPOSIT ONLINE to confirm and hold the order and then pay the balance in store, when you collect your order. The balance must be paid in full within 30 days of paying the deposit. Orders will only be available to collect in store once they have been paid for in full and payment is confirmed by LeGassick.

RETURNS & EXCHANGES

  • LeGassick provides a 7 day, 100% money back guarantee on all purchases made online and shipped directly, starting from the date the order is received by the recipient. Refunds may not be given after 7 days from the date of delivery (except whereby required by law). This guarantee does not effect or limit your statutory rights as a consumer.
  • A refund of the 25% deposit may be requested within 7 days of making the deposit payment online. Cancellation advice must be submitted in writing by the buyer to office@legassick.com.au. Please allow 30 days for refunds to be processed. Refunds are provided by cheque only.
  • LeGassick reserves the right to exchange, repair or correct a fault/defect as outlined by law. If you receive an item that is not as you expected, is damaged or faulty, you may choose to return the item for a full refund of the purchase price within 7 days from the date of delivery or opt for a replacement item. All refund or exchange advice must be made in writing to office@legassick.com.au
  • Items to exchange or refund must be returned by registered post or in store at LeGassick unused, unworn and in its original condition and packaging to be eligible for a refund.
  • The return shipping and insurance expense and responsibility is that of the buyer/client until the item is received by LeGassick.
  • If you choose to exchange or replace an item, you must do so within 7 days of the date of delivery of the original item/s.
  • All returns, exchanges or items for replacement are to be send by registered post to the address below or returned to a LeGassick store at Pacific Fair, Runaway Bay Shopping Village or Robina Town Centre.
  • Registered post returns:
    LeGassick
    PO BOX 4770
    Robina Town Centre QLD 4230

LeGassick Signature Packaging.

LeGassick Signature Packaging.

 

Signature Packaging

All LeGassick purchases will be boxed in LeGassick Signature Packaging, complete with luxurious leather interior boxes and branded ribbon.

LeGassick Client Services.

Email LeGassick Client Services

Need Assistance? Email LeGassick Client Services.

How To Shop LeGassick Online

  • Shopping LeGassick Online is easy. Browse through the top navigation tabs where jewellery has been categorised into Engagement, Wedding, Jewellery, Mens, Hearts On Fire and Watches.
  • Once you have found a piece you'd like to purchase, simply click on the ADD TO MY SHOPPING BAG button. You can then choose to continue shopping or proceed to purchase.
  • If you'd prefer to view the piece in store at LeGassick before making the decision to buy, click the SCHEDULE AN IN-STORE CONSULTATION button and complete the required information.
  • You can review your selected pieces at any time by clicking on MY SHOPPING BAG at the top right of any page. Here you can choose the quantity of each pieces (automatically set to 1) or remove pieces by clicking REMOVE THIS ITEM. The description and price of each piece is provided for you to review and the total noted at the bottom.
  • If you have a SPECIAL OFFER CODE, this can be entered in the box at the bottom left of the page. You must click ADD CODE for the $ or % discount to be applied before clicking PROCEED WITH PURCHASE.
  • You will then be taken to the PURCHASE page where you can once again review your items and if you're ready to buy, complete your details as the buyer, at the bottom of the page. If you are buying as a gift, you must also complete the details of the recipient., with the option to include a special message on a LeGassick card at no additional cost. You can GO BACK AND MAKE CHANGES TO MY SHOPPING SHOPPING BAG by clicking the button at the bottom of the page, or if you wish to proceed with your order, click ORDER NOW.
  • You will then be taken to the ORDER COMPLETE page where your ORDER ID will be displayed for your reference. An automated email of your order will be sent to the email address you provided on the previous page.
  • To complete the order, payment is now required. LeGassick Online offers clients the option to PAY IN FULL USING ONLINE and then to have their order shipped or for the client to collect in store, nominating a date of collection and preferred store. You will receive a confirmation of purchase and receipt via email.
  • Alternatively, clients can choose to pay a 25% deposit online to confirm the order and then pay the balance in store and collect their purchase, or make incremental payments online using PayPal. Orders will only be shipped once they have been paid for in full and payments have been received by LeGassick. You will receive confirmation of deposit paid and a receipt via email. Instructions of making additional payments will also be included
  • Clients who have paid a 25% deposit will have 30 days from the deposit date to pay the balance of the order.
  • Please allow 7-10 working days for orders confirmed with payment in full to be shipped. Where a client has requested urgent shipping at an additional fee of $20, LeGassick will send urgent orders via Australia Post Platinum Express for next day delivery. Condition and area restrictions may apply as advised by Australia Post. Please see the LeGassick SHIPPING INFORMATION link on the MY SHOPPING BAG page for more information.
  • A refund of a deposit or payment in full can be requested within 14 days of making a payment. Cancellation must be submitted in writing by the buyer to accounts@legassick.com.au for review. Please allow up to 30 days for refunds to be processed. Approved refunds will see a cheque issued to the buyer. ID and proof of purchase may be required.

Payment & Website Security

  • LeGassick Online uses the PayPal secure online payment system which encrypts your card details in a secure host environment outside of the LeGassick website. PayPal accepts Visa, MasterCard, American Express credit and debit cards. Payment is debited from your card at the time of purchase by PayPal to confirm your order.
  • PayPal uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. You will also notice that when you look at the location (URL) field at the top of the browser you will see it begin with 'https:' instead of the normal 'http:'. This means that you are in secure mode for online payment.

Buying a LeGassick Gift Card

  • You can buy a LeGassick Gift Card in Australian Dollars (AUS) only, for use in a LeGassick store (Pacific Fair, Runaway Bay Shopping Centre, Robina Town Centre).
  • Gift Cards cannot be redeemed online at this time.
  • Click on the Gift Card link on the My Shopping Bag page to select a Gift Card value, recipients name and address then write your personal message.
  • To purchase multiple Gift Cards, simply add them one by one to your shopping bag.
  • LeGassick Gift Cards will be delivered in LeGassick Signature Packaging

Delivery of a LeGassick Gift Card

  • You can choose whether to have the Gift Card delivered to the recipient or posted to your own address.
  • LeGassick provides complementary shipping of all orders, excluding urgent shipping requests.
  • Please allow up to 3 business days for Gift Card delivery. Where a client has selected urgent shipping at an additional fee of $10, LeGassick will send urgent Gift Cards via Australia Post Platinum Express for next day delivery. Conditions and area restrictions may apply as advised by Australia Post.
  • LeGassick Gift Cards will be delivered in LeGassick Signature Packaging
  • As with all order, deliveries must be signed for.
  • Please note that if you would like to order multiple Gift Cards and have them delivered to different addresses, you will need to place individual orders.

Terms & Conditions of LeGassick Gift Cards

  • LeGassick Gift Cards cannot be returned or exchanged for a refund and are not redeemable for cash.
  • LeGassick Gift Cards have a 12 month validity from date of purchase and the expiry will be noted with the card.
  • LeGassick Gift Cards can be used in store only at the following LeGassick locations: Pacific Fair, Runaway Bay Shopping Centre, Robina Town Centre,
  • LeGassick Gift Cards cannot be used for LeGassick online purchases.
  • The Gift Card should be treated like cash and must be presented in store at the time of purchase.
  • LeGassick cannot replace or refund lost or stolen cards.

 

Give the gift of luxury and style.

LeGassick Gift Cards

 

Buying a LeGassick Gift Card

  • You can buy a LeGassick Gift Card in Australian Dollars (AUS) only, for use in a LeGassick store (Pacific Fair, Runaway Bay Shopping Centre, Robina Town Centre).
  • Gift Cards cannot be redeemed online at this time.
  • Click on the GIFT CARDS link in the top navigation pane, then click BUY GIFT CARDS.
  • Select a Gift Card value from the grid and click ADD TO MY SHOPPING BAG. You can then proceed to the SHOPPING BAG or KEEP SHOPPING if you wish to add more gift cards or other pieces.
  • You can return to view all gift card denominations by clicking BACK TO BUY GIFT CARDS or start over using the GIFT CARDS link in the top navigation page.
  • To purchase multiple Gift Cards, simply add them one by one to your shopping bag.
  • You can nominate a recipient, shipping address and include a special message during the check out process.

Delivery of a LeGassick Gift Card

  • You can choose whether to have Gift Cards delivered to a nominated recipient or posted to your own address during checkout.
  • LeGassick provides complementary shipping and insurance of all orders. Please note that insurance covers the package during the time it is in transit, until delivered. Please allow 7-10 business days for orders confirmed with payment in full, to be shipped.
  • For urgent Gift Card orders, you can purchase PRIORITY SHIPPING for the additional cost of $20 per order. By choosing Priority Shipping, your oder will be given priority and shipped via Australia Post Express Post for next day delivery. Conditions and area restrictions may apply as advised by Australia Post. Priority Shipping can be added to your order on the MY SHOPPING BAG page.
  • As with all orders, deliveries must be signed for at which time insurance coverage ceases and all responsibility is passed over to the recipient or signatory.
  • Please note that if you would like to order multiple Gift Cards and have them delivered to different addresses, you will need to place and pay for separate orders. Terms & Conditions of LeGassick Gift Cards
  • LeGassick Gift Cards cannot be returned or exchanged for a refund and are not redeemable for cash.
  • LeGassick Gift Cards have a 12 month validity from date of purchase and the expiry will be noted with the card.
  • LeGassick Gift Cards can be used in store only at the following LeGassick locations: Pacific Fair, Runaway Bay Shopping Village, Robina Town Centre.
  • LeGassick Gift Cards cannot be used for LeGassick online purchases.
  • LeGassick Gift Cards should be treated like cash and must be presented in store at the time of purchase.
  • LeGassick cannot replace or refund lost or stolen cards.

My Shopping Bag

Welcome! The pieces you've added to your shopping bag are listed below. Please confirm your selections and quantities are correct. If you have a promotional code, please enter this in the Special Offer Code box at the bottom and click Add Code to see the price adjustments.

Once you click Proceed With Purchase at the bottom of this page, you'll be taken to the Purchase page where you'll need to complete your contact and shipping details. You can return to this page to make any necessary changes. Need help? Click on the Customer Service option to contact LeGassick by email.


There are no items in your shopping bag. View our products using the category links at the top of this page.
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